Job Description

Roles/Responsibilities of Front of House Director

Every Director job will look different depending on the Operator and the Restaurant.

General Responsibilites:

• The Front of House Director is a leader in the Restaurant dedicated to executing a level of excellence across all 5 critical factors in the Front of House.

Vision

• Embody our Vision & Values
• Set Team goals.

People

• Assist in hiring process of new FOH Team Members.
• Identify potential leaders and help them develop and grow both operationally and relationally.
• Communicate effectively, share ideas, and take a positive approach to all situations.
• Create a LEAN culture and mindset and encourage 2 second improvements to be shared.
• Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms etc.
• Train and develop Team Members in all areas and systems.
• Provide both formal and informal feedback to team on an ongoing basis.
• Schedule 90 day feedback sessions with New Hires.
• Hold bi-weekly one on ones with team leaders.
• Hold bi-weekly FOH leadership team meetings.

Quality & Customer Experience

• Protect the customer experience by ensuring packaging, food presentation and quality meets or exceeds Chick-fil-A standards.
• Execute Lean Chicken Entree at all times.
• Train team on what "Lean Chicken Entree" is and how the forecasting system works.
• Ensure Safe Daily Critical is completed.
• Ensure eRQA is completed.
• Use RQA, ROE and CEM findings to ensure consistency and quality of products.

Sales and Brand Growth

• Ensure speed and quality of food to retain guests.
• Work with Catering Director on execution of catering orders and systems.
• Assist with outside events as needed.

Financial Return

• Own Food Cost results.
• Labor Scheduling for FOH.
• Equipment Repair and Maintenance.
• Inventory.
• Execute Lean in all areas.

In Community

• Ambassador for the brand and build relationships with local community members at all times.

Leadership Skills

• Character - aligns with Chick-fil-A values.
• Chemistry - relationship builder, coaches others to perform.
• Competency - results oriented, systems thinker, quick study.
• Create a culture of innovation.
• Effectively coach and give direction.
• Lead with an attitude of humility and service - an attitude of empowering others and working for their best interest as people and employees.
• Combine critical thinking and practical leadership to create a culture of innovation.
• Align practices with the vision of the organization and the thematic goal for the year.
• Enthusiastically and passionately lead other leaders in the business.
• Be well versed in all Chick-fil-A knowledge.
• Have a passion to share your Chick-fil-A knowledge.
• Proactive desire to apply technology as it benefits your role and the restaurant.
• Affinity for training, self starter, demonstrates creativity.